JPMC Scores High on Quality Measures

   Scores in three key areas of patient care continued to climb at Jane Phillips Medical Center. During a 12-month period from October 2012 to September 2013, JPMC saw steady improvement in already-impressive results for surgical care, treatment of pneumonia, and outpatient surgery and emergency room care.

   The Centers for Medicare and Medicaid Services and the Joint Commission have established “Core Measures,” which are a set of national standards of care in several distinct categories. Hospitals are then measured on how often they provide recommended treatments to get the best results for patients with certain medical conditions or in need of certain procedures.

   Core Measures for surgical care improvement include infection prevention, blood clot avoidance and continuation of critical medication for patients with cardiac disease. During the 12-month time frame, JPMC’s scores rose from 97.2 percent to 99.5 percent while caring for over 2,500 patients.

   In the treatment of pneumonia, CMS standards include timely blood work and administering appropriate antibiotics and JPMC’s scores jumped from 90.8 percent in the first quarter to 100 percent in the fourth quarter.

   The category of outpatient surgery and ER care encompasses providing timely diagnostic imaging—namely CT and MRI—and medication. In treating 1,588 patients, JPMC’s performance leaped from 91.5 percent to 98.1 percent.

   “We are extremely pleased with these results,” said JPMC Chief Medical Officer Dr. Paul McQuillen. “We remain committed to delivering quality, reliable patient care and the latest Core Measures data reflect that.”

   For over a decade, JPMC has developed a number of strategies to improve performance. These “best practices” were developed by a team consisting of physicians, administrators, nurse managers, pharmacists, educators, case managers, and quality improvement associates.

   “These three categories are high volume measures,” said Director of Quality Diane Garrett. “In other words, they affect the greatest number of patients. And that is what makes our outcomes so satisfying.”

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