JPMC Completes Accreditation Survey
Jane Phillips Medical Center successfully completed its annual DNV Accreditation survey. The unannounced inspection was conducted during a two-day period just prior to Thanksgiving.
“It was the best survey I have experienced in my 21 years at JPMC,” said President/Chief Operating Officer David Stire. “It is a real testament to the dedication and performance of our employees and our medical staff.”
Surveyors provided JPMC officials with a host of noteworthy efforts including the flu vaccine policy, patient grievance process, Computerized Provider Order Entry, pre-op process, medical carts, physician documentation, drug administration, cleanliness of boiler rooms and storage and even the good food.
“One of the surveyors remarked that he would gladly seek care here if he needed it,” said Director of Quality Diane Garrett. “Both surveyors commented on the commitment of our staff and their willingness to speak up for what is right.”
DNV Healthcare is the leading accreditor of U.S. hospitals integrating ISO 9001 quality compliance with the Medicare Conditions of Participation. DNV’s NIAHO® accreditation platform is designed to help hospitals achieve constant readiness, eliminate survey shock, and inspire staff. In June of 2013, JPMC became only the 50th hospital in the country to be ISO certified.
In late 2008, as part of JPMC’s strategic plan, the hospital’s leadership team and board of directors made the decision to seek a more meaningful accreditation process. That decision led JPMC to contract with DNV Healthcare. At that time, DNV was the only accrediting body to have been awarded “deemed” status by the Centers for Medicare and Medicaid Services (CMS). Being deemed by CMS allows DNV to survey hospitals to assure they are following CMS rules known as Conditions of Participation.
“We look at the accreditation/ISO certification process as a mechanism to help us find opportunities throughout the organization to improve every day,” Stire said. “Being awarded the ISO 9001:2008 certification last year along with our most recent survey validates that we are on the right track.”