St. John Medical Center Named Top Hospital by National Research Corp.

St. John Medical Center named National Research Corporation's 2012 Consumer Choice Winner

For Immediate Release: October 22, 2012

Tulsa, Okla. -- St. John Medical Center has been named as a 2012 Consumer Choice Award Winner by the National Research Corporation. National Research recognized St. John with a first place rank for best overall quality in physicians and nurses, as well as best reputation and image.

The National Research’s Consumer Choice Award identifies hospitals chosen by healthcare consumers as having the highest quality and image in more than 300 markets throughout the U.S. Winners are determined by consumer perceptions on multiple quality and image ratings collected in the company’s Market Insights/Ticker survey.

The National Research study surveys more than 250,000 households representing more than 450,000 consumers in the contiguous 48 states and the District of Columbia. From the households surveyed, 2,300 hospitals named by consumers are analyzed and ranked based on their Core Based Statistical Areas (CBSAs) as defined by the U.S. Census Bureau, with the winning facilities being ranked the highest.

"It is a true honor to be recognized by the consumers we serve for our quality care, as well as the medical excellence performed by our physicians, nurses and employees every day," said Charles Anderson, St. John Medical Center chief executive officer. “This consumer award not only validates the hard work and exceptional care we strive to provide, but it serves as an inspiration for the continued delivery of patient-centered, quality care.”

“Customer-centric care is based on the notion of extending patient-centered care to all healthcare consumers who are taking the initiative with their healthcare decisions and experiences for all healthcare participants and stakeholders,” said Susan L. Henricks, National Research president and chief operating officer. “The goal of this empowering movement and quality improvement initiatives from providers is to provide better outcomes – and create positive consumer perceptions. The Consumer Choice Awards recognizes hospitals that patients have rated as the most preferred places to receive care according to quality and image.”

The 2012 awards mark the 17th year National Research has awarded hospitals whose consumers have recognized them for providing the highest quality healthcare.

About St. John Medical Center

Located in Tulsa, St. John Medical Center is a not-for-profit Catholic healthcare facility built upon a founding mission established by the Sisters of the Sorrowful Mother 85 years ago. St. John serves as an important safety net and community resource by providing tertiary and trauma services for northeastern Oklahoma and the surrounding region. St. John Medical Center offers a complete spectrum of medical and surgical services, including cardiovascular, stroke, cancer, surgical, maternity, diagnostic, gastroenterology, neurosurgical, orthopedic, rehabilitative and emergency care. St. John Medical Center was recently recognized as a top Oklahoma hospital by U.S. News and World Report.

About National Research Corporation

For more than 30 years, National Corporation (NASDAQ: NRCI) has been at the forefront of patient-centered care. Today’s the company’s focus on empowering customer-centric healthcare across the continuum extends patient-centered care to incorporate families, communities, employees, senior housing residents, and other stakeholders.

Currently recognized by Modern Healthcare as one of the largest patient satisfaction firms in the U.S., National Research is dedicated to representing the true voice of patients and other healthcare stakeholders. This integration of cross-continuum metrics and analytics uncovers insights for effective performance improvement, quality measurement, care transitions, and many other factors that impact population health management.

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