Applicant FAQs

Q: What positions are available and how do I apply?

A: You can search for and apply to positions online using the Search options. The next page will display your results. You can click on a job title to view the job details or check the boxes next to the job titles and select View Selected Jobs if you wish to view more than one opening. Below the job details for each position, select the appropriate application link (there may be separate links for external and internal candidates). If it is your first time applying, click Apply Now to complete an Applicant Profile before advancing to the application. Be sure to use the same name and SSN on your Profile as you will be using on the application.

Q: Why is my SS# required for creating an account?

A: The last 4 digits of your SSN are required to ensure security of your application data. This 4-digit number along with your first and last name will verify your identify, allowing you to copy your most recent application and check the status of your applications.

Q: Why is it important that my name and SSN match from my registration page to my application?

A: The copy functionality will only be applied if your account information for first name, last name and SSN are an identical match to the data on your last application (for example, Joe Smith and Joseph Smith will not match).

Q: What do I do if I don’t have an email address?

A: An e-mail address is required to complete the Applicant Profile unless otherwise noted below the email address field. If you do not have an e-mail address, there are several providers available that offer free e-mail accounts including Hotmail, Yahoo and Google.

Q: What if I am not comfortable providing any part of my SS# when registering or applying? How do I know your site is secure?

A: Security is an on-going effort, and we take it very seriously. We follow industry standard practices to ensure the data we are safeguarding is protected. HealthcareSource® strives to be vigilant about keeping our software and hardware as secure as possible.

Q: Why can’t I access the online application?

A: The application opens in a new window and is therefore treated by some systems as a pop-up. If you have a pop-up blocker installed on your computer, it will prevent the application from displaying. After disabling the pop-up blocker, you should be able to access the application. You may reinstall the pop-up blocker after the application has been completed and successfully sent.

Q: How do I apply for more than one position?

A: Once an online application has been completed for a specific position, an applicant may select another position and log back in with the user name and password created. Applicants will be able to Copy their most recent application information to apply to a new position.

Q: I’m filling out the application, but don’t have all the information it asks for. What do I do?

A: You can save your information by clicking on Save Now in the Save Your Work Often button that scrolls down the right side of the application before you Cancel out of the application. Once you have the missing information, you may log back in with your user name and password to complete the application.

Q: How do I complete an application that I saved when it was only partially completed?

A: Go to any job and click on the apply link. Once you log in, you will receive a message with options to complete your partial application for the job you were most recently applying for or to delete the partial application and apply for a new job opening.

Q: I filled out everything on the application, but I keep getting an error message. Why?

A: If you receive an error message, it may be that you are missing required information. A pop-up message will indicate which fields are missing so you may complete the information and submit the application. However, if the error does not indicate missing information, please use the Send Error to Support link to send a detailed email explaining the issue you are having and someone will contact you. Frequently use the Save Your Work Often button that scrolls down the right hand of the application to help prevent losing any data should an error occur.

Q: How do I know if my online application went through?

A: Once you’ve submitted the application, you will receive an email notification thanking you for applying.

Q: How do I check my status of my application?

A: Go to the job search page and click on the Log In Now link. This is usually below the job search criteria. Enter your login information. Once you log in and can view the tabs in your profile, click on the Application History tab. You’ll see a list of jobs you applied for within the last six months and the status of each of them. Any status changes since the last time you logged in will be highlighted in yellow.

Q: Why can’t I use the copy feature when I want to submit an additional application?

A: The information on your application must identically match your account information. You can modify your account information by clicking on Log In Now from the Job Openings page. Once you’re logged into your account, click on the My Account tab. Modify your First Name and your Last Name to identically match the information on your application. If the Last 4 Digits of SSN do not match you will need to contact the Human Resources office.

Q: The system says I have reached my application maximum limit. How can I apply for another position?

A: Contact Human Resources to find out what you need to do.

Q: How do I change my username or password?

A: Go to the job search page and click on Log In Now. Enter your login information. Once you log in and can view the tabs in your profile, click on the My Account tab. The username cannot be edited, however, you can create a new password and save the changes.

Q: What happens if I forget my password?

A: If you forget your password, click on Forgot User Name or Password, then enter your first name, last name, and the last 4 digits of your Social Security Number. Answer the security question that you set up when you created your profile. You can have your password e-mailed to you or you can have it display on the screen.

Q: Once I submit an application, can I edit it?

A: Once you submit an application, it is saved in a document for Human Resources to review and cannot be edited. Some healthcare organizations will allow you to apply for a job more than once. If you registered in the system before applying, you can try applying again and will see an option to copy your previous application so you don’t need to complete the entire application again. Choose this option, edit your information on the application accordingly, and submit the application. If you receive a message letting you know you have already applied, you’ll need to contact Human Resources for directions.

Q: What is the preferred format for cutting and pasting resumés into the application?

A: It is recommended to cut and paste your resumé into the application by using Notepad. Notepad will submit your application as text only and will not conflict with word processing code e.g. Microsoft Word or WordPerfect formatting and the application code (HTML). To use the cut and paste function (shortcut) hold down the CTRL and C keys to cut and CTRL and P keys to paste.

Q: What do I do if I want to submit an application but I do not see the job I am looking for?

A: Job Agent will allow you to select jobs that interest you from a list of job titles that are sorted by job category. To sign up, click on Log In Now from the Job Openings page. Once you’re logged into your account, click on the Job Agent tab, then on Set Up Job Agent Now. Mark each job title you are interested in. When the selected Job Titles are posted you will receive an email informing you of the opportunity. You will then be able to navigate to the website and apply for the opening.

Q: If selected for an interview, how will I be contacted?

A: Selected applicants will be contacted by phone to set up an interview

Q: How am I notified if I am hired?

A: You will be notified by the hiring manager via phone and all communication from Human Resources will be done via email. Please remember to check your email account.

Q: If hired, how do I access my New Hire paperwork?

A: You will receive an email notification with a link to login to view the forms and a letter with instructions to access the forms from Human Resources. If you have any trouble with the email link or the instructions, you can go to the Job Search page and click on Log In Now. Once you are logged in, click on the New Hire Paperwork tab to view a list of the forms that need to be completed. If the New Hire Paperwork tab is not viewable, contact your recruiter.