Patient and Visitor Info

Your Rights as a Hospital Patient

At Jane Phillips Medical Center, you are a partner in your hospital care. When you are well-informed, participate in treatment decisions, and communicate openly with your physician and other health professionals, you help make your care as effective as possible. Jane Phillips Medical Center encourages respect for the personal preferences and values of each individual.

Complaints

You have the right to make a complaint and have it reviewed in a timely, accurate, and confidential manner. You may freely voice complaints and recommend changes without being subject to coercion, discrimination, reprisal, or unreasonable interruption of care treatment and services. 

To file a complaint, call the Patient Relations Department at 918-331-1501, Monday through Friday, 8:00 a.m. – 5:00 p.m., or the Hospital Operator at 918-333-7200, and ask for the Patient Relations Department. Patients may also file a complaint with OSDH by calling 1-800-234-7258, or mailing a written complaint to:

1000 NE Tenth, Room 1114
Oklahoma City, OK 73117